Frequently Asked Questions
All your questions answered in one place
From withdrawals to VIP benefits, bonuses to mobile gaming — find answers to all your questions here in plain English.
It's natural to have questions while playing on bj660. When will I get my money, how do I meet the bonus requirements, do all games work on mobile — we've covered all of these topics in detail across 25 questions organised into five categories. If you can't find the answer to your question, reach out to us via 24-hour live chat or email.
Your questions, our answers
How to Withdraw Money
The minimum withdrawal amount from bj660 is ৳1,000. Whether you request via bKash, Nagad, Rocket, or Upay, this limit applies. Withdrawal requests below this amount cannot be processed. So make sure your account has enough balance before submitting a request.
Yes, bj660's payment system is active 24 hours a day, 7 days a week. Even a withdrawal request made at 3 AM will be reviewed and will generally reach your mobile wallet or bank within 30 minutes to 3 hours. There should be no delay even on Fridays or Saturdays.
A pending status means the request is going through the verification process. This process usually completes quickly, but may take a little longer during busy periods. If the money has not arrived within the expected timeframe, contact us directly via live chat or at [email protected] with your transaction ID.
The standard processing time for withdrawals at bj660 is 30 minutes to 3 hours. bKash and Nagad are generally the fastest. Bank transfers may take slightly longer due to the bank's own processing, but the maximum limit remains the same.
Yes, but you must first meet the wagering requirement. For the welcome bonus, you can withdraw bonus winnings after placing bets totaling 10 times the bonus amount. Once the requirement is met, the winnings move directly to your main balance and can be withdrawn in the usual way.
VIP Program
In bj660's VIP program, your level advances based on the volume and consistency of your regular play. The more active you are, the sooner you get the chance to reach the next level. There are five levels from Bronze to Diamond, and the weekly cashback benefit increases at each level.
Each week, a set portion of your net losses is returned to you as cashback. The rate varies by your VIP level — up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.7% at Gold, up to 1.0% at Platinum, and up to 1.2% at Diamond. Cashback is credited directly to your account.
Higher-level VIP members receive priority customer service, faster withdrawal processing, special promotional offers, and personalized bonuses. Upon reaching Diamond level, you also get the support of a dedicated account manager.
bj660's VIP program has five levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%), and Diamond (up to 1.2%). Each level comes with its own distinct benefits package.
VIP levels are generally evaluated based on your recent activity. If you remain inactive for a long period, your level may be subject to re-evaluation. So stay active regularly to maintain your current level and create opportunities to move higher.
Welcome Bonus
The wagering requirement for bj660's welcome bonus is 10 times the bonus amount — the deposit amount is not counted. For example: if you deposit ৳1,000, you receive a ৳1,000 bonus, and you must place a total of ৳10,000 in bets to withdraw the bonus winnings. This is a low requirement that can be met easily.
Once a bonus is activated, there is generally no option to cancel it. However, if you want to play without a bonus, let us know via live chat before making your deposit — we can arrange a deposit without a bonus. So make your decision before you deposit.
After opening a new account, the welcome bonus is added automatically on your first deposit. bj660 offers a 100% first deposit bonus up to ৳15,000. That means if you deposit ৳32,000, you get a ৳15,000 bonus and your total balance becomes ৳47,000. The minimum deposit is ৳500.
No, the welcome bonus applies only once per player. If the same person tries to claim this bonus by opening multiple accounts, it will be considered a violation of bj660's rules and all accounts may be closed. Enjoy the bonus on a single account.
After a bonus is activated, the wagering requirement must be met within a set time period. You can see the time limit details in the bonus section of your account. Try to meet the requirement before it expires, as an expired bonus and any associated winnings will be forfeited.
Mobile Use
bj660 supports all modern devices — Android smartphones and tablets, iPhones and iPads, and Windows or Mac computers. The full site runs smoothly in a browser without needing to download a separate app. It works well on Chrome, Firefox, and Safari.
Yes. Almost all games on bj660 run fully in a mobile browser. Slots, fishing, live casino, and sports betting — all are available in a layout optimized for phone screens. Just make sure your browser is up to date and your internet connection is stable.
bj660's game servers automatically save round results. If your connection drops, logging back in should restore the current state of the game. If connection problems happen repeatedly, use a stronger Wi-Fi or mobile data connection and contact support if needed.
On Android, open Chrome, tap the three-dot menu on the right, go to "Settings → Privacy → Clear browsing data", and select "Cached images and files". On iPhone, for Safari use "Settings → Safari → Clear History and Website Data". After that, refresh the page and it should reload fresh with speed restored.
Yes. Log in to bj660 in your phone's browser, go to the deposit option, and select bKash. The minimum deposit amount is ৳500. Nagad, Rocket, and Upay can also be used directly from mobile in the same way — no additional app installation needed.
BPL & International Matches
An accumulator bet combines predictions for multiple matches into a single bet. If every prediction is correct, the payout multiplies up. For example: picking three correct results across three matches leads to a much higher reward, but if even one result is wrong, the entire bet is lost.
Yes, you can bet on BPL, T20 World Cup, IPL, ICC tournaments, and various other international cricket events on bj660. You can place bets both before a match starts and while it is in progress. Check the cricket section to see which matches are currently available.
Yes. With live betting, you can place bets on every over, ball, or moment while a match is in progress. Odds change in real time, so you can make decisions based on how the game is unfolding. For example, you can place a live bet on which team will be leading after the fifth over in a Bangladesh vs India match.
The most widely used cricket markets on bj660 are: match winner (which team will win), toss winner, top batsman, score at first wicket fall, total runs, highest wicket-taker, and over/under bets. Details on each market can be found in the cricket section.
If a match is cancelled due to rain or any other reason, the stake for that bet is generally refunded or settled based on the official result. If a match ends early, settlement is based on how much of the match was played. For specific situations, refer to the betting rules or ask via live chat.
Have more questions? We're ready to help.
bj660's support team is with you 24/7. Ask your question in Bengali or English — whichever you prefer.
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For detailed questions, write to us at: [email protected] — we'll reply as quickly as possible.